winbet's Privacy Policy

1 Scope of Data Collection

winbet collects from its members only the information necessary to provide services, manage accounts, and complete financial transactions. No unnecessary personal information is collected.

1.1 Information Collected at Registration

• Full name and date of birth (for age verification — minimum age to use the service is 21)
• Mobile number and email address
• Bangladesh address (district and division)
• Preferred payment method (bKash, Nagad, Rocket, or Upay)
• Password (stored in encrypted form — never visible in plain text)

1.2 Information Collected Automatically During Use

• IP address and device type
• Browser information (version and language settings)
• Session duration and pages visited
• Information from cookies and similar tracking technologies

1.3 Transaction-Related Information

During deposits and withdrawals, the transaction ID, amount, and timestamp received from the payment gateway are recorded. The full mobile banking account number is never stored on our servers — only the last four digits are kept in the log.

2 Purpose of Data Use

winbet uses collected information only for the purposes listed below. Information is not used for any reason beyond serving its own operational needs.

3 Data Storage and Security

The security of your information is winbet's top priority. We follow internationally recognized technical and organizational measures to ensure no unauthorized person can access your information.

3.1 Technical Security Measures

• All data transmission is encrypted via SSL/TLS protocol
• Passwords are stored as hashes using the bcrypt algorithm
• Firewalls and intrusion detection systems run around the clock
• Regular security audits are conducted
• Access to sensitive information is restricted to authorized personnel only

3.2 Data Retention Period

Data for active accounts is retained for as long as the account remains active. Even after an account is closed, financial transaction records are kept for the period required to meet applicable legal obligations. No information is retained beyond that without necessity.

4 Data Sharing with Third Parties

winbet does not sell your personal information or transfer it to third parties for advertising purposes. Only the minimum necessary information is shared with partners in the specific circumstances below:

4.1 Payment Processors

The necessary information is exchanged with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal transactions. These third parties handle information according to their own privacy policies.

4.2 Game Service Providers

When running games on platforms from providers such as Evolution, Pragmatic Play, PG Soft, or JILI, session information may be sent to their servers. However, your personally identifiable information (name, mobile number) is not sent directly to them.

4.3 Legal Obligations

Upon receiving a court order or a lawful request from a government authority, winbet may be required to provide information in accordance with the law. In such cases, only the minimum and relevant information is provided.

5 Cookie Policy

The winbet website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience on subsequent visits.

5.1 Types of Cookies

• Essential Cookies: Keeping login sessions active and ensuring security — these cannot be disabled
• Functional Cookies: Remembering language preferences and personalized service settings
• Analytics Cookies: Understanding which pages are used most and helping to improve the service

5.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, this may limit the functionality of some services. Disabling analytics cookies will not affect your account or transactions.

6 Your Rights and Controls

Every member registered on the winbet platform holds the following rights over their own information:

• Right to Access: You can request to know what information we hold about you
• Right to Correction: You can request that incorrect or outdated information be updated
• Right to Deletion: Where there is no legal obligation to retain it, you can request that your information be deleted after your account is closed
• Right to Opt Out of Promotional Notifications: You can stop marketing messages at any time
• Right to Data Portability: You can request that a copy of your information be sent to you

To exercise these rights, contact winbet's customer support team via live chat or email. Our team is available seven days a week, 24 hours a day in Bengali and English. To learn more about responsible gaming, read our Responsible Gaming Guidelines — which also cover how to set account limits and self-exclude.

7 Protection of Minors

All winbet services are for users aged 21 and above only. We do not knowingly collect information from any minor. This is ensured through date-of-birth verification at registration. If we become aware that a minor's information has been collected by mistake, that account and its data are deleted immediately.

8 International Data Transfers

winbet's servers may be located in various places. If your information is transferred to a server outside Bangladesh, the same standard of protection described in this policy is ensured throughout that process. All contracts with third parties clearly include data protection obligations.

9 Policy Changes and Updates

winbet may update this privacy policy from time to time. If any significant changes are made, registered members will be notified by email or in-app notification. Continued use of the platform after changes are made will be considered acceptance of the new policy. The "Last Updated" date will be clearly stated at the top of each version.

To learn about our overall terms of service and user responsibilities, visit our About Us page, which provides detailed information about winbet's goals and values.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact winbet's data protection team directly. We are committed to responding to all requests promptly and with care.

For quick answers to common questions, visit our Frequently Asked Questions (FAQ) section — where you will find answers to many questions about accounts, payments, and security all in one place.